Refund & Revision Policy

How pricing works

Every project gets a fixed quote calculated from your actual manuscript — not an estimate, and not hourly billing. The quote splits into a deposit due to start and a balance due only at your approval of the finished audiobook. The exact amounts, the deposit percentage, and your included revision allowance are always on your quote and project pages.

The deposit

The deposit is due before production starts and is paid by card on Stripe's hosted checkout. It exists to cover the hard costs of making your book — voice casting and design, the audition, engine compute, and production setup. That is also why its refundability changes once production begins (next section).

Deposit refunds

• Before you approve the audition: full refund of the deposit, on request, no questions asked. That includes not liking the audition — if we can't find the right voice together, you should not be out the money.
• After you approve the audition and full production begins: the deposit is non-refundable. By then it has been spent producing your book.
• If Voicewright cancels the engagement or cannot deliver: full refund of everything you have paid, deposit included, regardless of stage.

The balance

The balance is never charged before you approve the finished audiobook. At approval, the balance — plus any revision fees beyond your included allowance — is paid through a fresh checkout, and your files unlock on payment. If you decide not to approve, the balance simply never comes due; the deposit terms above are the whole of what you have risked.

Revisions

Directed production is iterative, and every project includes a free revision allowance sized to the length of the book. The exact number is on your quote and tracked live on your project page.

• A revision is asking us to change a produced segment — different read, pacing, pronunciation, emphasis, or an alternate take.
• We warn you inside the review studio as you approach your allowance; nothing beyond it happens silently.
• Past the allowance, each additional change accrues a per-change fee (shown in your project's revision panel) that is settled together with the balance at approval — you are never billed mid-review.
• Rewriting the manuscript after production starts is not a revision — it changes the scope of the book. We will quote the change before doing the work.

After delivery

Delivered files are yours, per the Author Production Agreement. If a delivered file is defective — corrupt, incomplete, or out of technical spec — tell us within 30 days and we will correct and re-deliver at no cost. Defect fixes are not revisions and never touch your allowance.

Storefront purchases

Consumer refund terms for audiobooks bought on the Voicewright storefront will be published when the storefront opens for purchasing.

How refunds are paid

Refunds go back to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank. To request one, email support@voicewright.studio or reply to any project email — we answer within one business day.